General Terms and Conditions (T&Cs)

This translation is provided for information purposes only. Only the German version is legally binding: go to the German version.

1. Scope of application

These General Terms and Conditions (T&Cs) apply to all services provided by HairMedical, in particular PRP treatments, mesotherapy, polynucleotide treatments, consultations and other medical-aesthetic services.
Deviating terms apply only if HairMedical has expressly agreed to them in writing.
The T&Cs apply both to one-off and to ongoing treatment relationships.

A medical treatment contract within the meaning of Section 630a of the German Civil Code (BGB) is concluded between HairMedical and the patient.
HairMedical owes professional treatment in accordance with the generally accepted state of medical-aesthetic knowledge. A specific outcome or a particular aesthetic result is expressly not owed.

HairMedical offers exclusively non-invasive medical-aesthetic treatments. Surgical procedures or hair transplants are not part of the services offered.
The methods used (e.g. PRP, mesotherapy, polynucleotides) may work differently from person to person. Treatment results depend on state of health, skin and hair quality and other biological factors.
Information about indications, risks, alternatives and the limits of the treatment is provided in a personal consultation. No treatment takes place without adequate informed consent counselling.

Before every treatment, individual medical counselling is provided in accordance with the statutory requirements (Sections 630c–630e BGB).
Treatment is carried out only after the patient's express written consent.
PRP treatments involve a blood draw. The patient undertakes to inform HairMedical in advance of any blood-thinning medication, pre-existing conditions or other relevant risks.

The patient is obliged to:

disclose all medically relevant information fully and truthfully (e.g. allergies, medication, pre-existing conditions, infections, clotting disorders);
follow the pre- and aftercare instructions issued by HairMedical. Failure to do so may result in undesirable outcomes or complications, for which HairMedical accepts no liability;
notify HairMedical without delay of any complaints, unexpected reactions or complications that arise.

Agreed appointments are binding.
Appointments must be cancelled at least 24 hours before the agreed time.
In the event of cancellation less than 24 hours before the appointment or failure to attend, HairMedical is entitled to charge a no-show fee of 50 € (Section 615 BGB).
The no-show fee is waived only if there is a verifiable medical emergency or if HairMedical is able to fill the appointment otherwise.

HairMedical's prices current at the time the appointment is made apply. All prices include the applicable statutory VAT.
Payment is made on site immediately after the treatment, usually in cash, by debit/credit card or by other cashless payment methods accepted by HairMedical.
HairMedical is entitled to refuse or postpone a treatment if the patient is in default of payment or if previous invoices have not been settled.

HairMedical is liable in accordance with the statutory provisions in the event of an intentional or grossly negligent breach of duty.
In the event of simple negligence, HairMedical is liable only for the breach of essential contractual obligations (cardinal obligations). In such cases, liability is limited to the foreseeable damage typical of this type of contract.
In particular, no liability is accepted for:
1. absent or differing treatment results due to individual biological reactions,
2. damage resulting from failure to follow pre- or aftercare instructions,
3. damage caused by self-administered treatment or unilateral deviation from agreed treatment plans,
4. intolerance reactions that occur despite proper indication and counselling,
5. follow-up treatments that become necessary due to individual reactions.
No guarantee of specific aesthetic or medical results is given.

Unless stated otherwise, HairMedical vouchers are valid for 24 months from the date of issue.
A (partial) cash payout of the voucher value is excluded.
HairMedical accepts no liability in the event of loss or theft of a voucher.

HairMedical processes the patient's personal data exclusively within the framework of the applicable data protection laws, in particular the GDPR.
Medical data is used for carrying out and documenting the treatment and for organising appointments, and is treated confidentially.
Data is passed on to third parties only where there is a legal obligation to do so or where the patient has given their express consent.

For medical-aesthetic services, there is no right of withdrawal pursuant to Section 312g (2) No. 9 BGB once the treatment has begun or has been fully performed.
Preparatory measures such as counselling sessions, medical history taking or appointment scheduling do not give rise to any right of withdrawal or refund.

Used products (e.g. ampoules, sterile materials) cannot be exchanged.
HairMedical accepts no liability for products that the patient has purchased and used independently (e.g. home care products, supplementary preparations).

Should individual provisions of these T&Cs be or become invalid or unenforceable, the validity of the remaining provisions remains unaffected.
The invalid or unenforceable provision shall be deemed replaced by one that comes closest to the economic purpose of the original provision.

The law of the Federal Republic of Germany applies.
To the extent permitted by law, the place of jurisdiction for all disputes arising from the contractual relationship is Cologne.