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General Terms and Conditions (T&Cs)

This translation is provided for information purposes only. Only the German version is legally binding: go to the German version.

1. Scope of application

  1. These General Terms and Conditions (T&Cs) apply to all services provided by HM Medical Hair UG (haftungsbeschränkt), Wallrafplatz 2–4, 50667 Cologne, Germany (hereinafter “HairMedical”), in particular PRP treatments, mesotherapy, polynucleotide treatments, consultations and other medical-aesthetic services.
  2. Deviating terms apply only if HairMedical has expressly agreed to them in writing.
  3. The T&Cs apply both to one-off and to ongoing treatment relationships.

2. Contractual relationship / treatment contract

  1. A medical treatment contract within the meaning of Section 630a of the German Civil Code (BGB) is concluded between HairMedical and the patient.
  2. HairMedical owes professional treatment in accordance with the generally accepted state of medical-aesthetic knowledge. A specific outcome or a particular aesthetic result is expressly not owed.

3. Services and scope of services

  1. HairMedical offers exclusively non-invasive medical-aesthetic treatments. Surgical procedures or hair transplants are not part of the services offered.
  2. The methods used (e.g. PRP, mesotherapy, polynucleotides) may work differently from person to person. Treatment results depend on state of health, skin and hair quality and other biological factors.
  3. Information about indications, risks, alternatives and the limits of the treatment is provided in a personal consultation. No treatment takes place without adequate informed consent counselling.

4. Informed consent counselling and consent

  1. Before every treatment, individual medical counselling is provided in accordance with the statutory requirements (Sections 630c–630e BGB).
  2. Treatment is carried out only after the patient's express written consent.
  3. PRP treatments involve a blood draw. The patient undertakes to inform HairMedical in advance of any blood-thinning medication, pre-existing conditions or other relevant risks.

5. Patient's duties to cooperate

The patient is obliged to:

  1. disclose all medically relevant information fully and truthfully (e.g. allergies, medication, pre-existing conditions, infections, clotting disorders);
  2. follow the pre- and aftercare instructions issued by HairMedical. Failure to do so may result in undesirable outcomes or complications, for which HairMedical accepts no liability;
  3. notify HairMedical without delay of any complaints, unexpected reactions or complications that arise.

6. Appointments, cancellations and no-show fee

  1. Agreed appointments are binding.
  2. Appointments must be cancelled at least 24 hours before the agreed time.
  3. In the event of cancellation less than 24 hours before the appointment or failure to attend, HairMedical is entitled to charge a flat-rate no-show fee of 50 €.
  4. The no-show fee is waived if the patient is not responsible for the cancellation or non-attendance, or if HairMedical is able to fill the appointment otherwise. The patient remains free to prove that HairMedical suffered no loss or a significantly lower loss.

7. Prices, payment terms and billing

  1. HairMedical's prices current at the time the appointment is made apply. All prices include the applicable statutory VAT.
  2. Payment is made on site immediately after the treatment, usually in cash, by debit/credit card or by other cashless payment methods accepted by HairMedical.
  3. HairMedical is entitled to refuse or postpone a treatment if the patient is in default of payment or if previous invoices have not been settled.

8. Liability

  1. HairMedical is liable without limitation for damage arising from injury to life, body or health caused by a negligent or intentional breach of duty by HairMedical, its legal representatives or vicarious agents.
  2. HairMedical is further liable without limitation for other damage caused by an intentional or grossly negligent breach of duty by HairMedical, its legal representatives or vicarious agents, and under the German Product Liability Act.
  3. For other damage caused by simple negligence, HairMedical is liable only in the event of a breach of an essential contractual obligation (an obligation whose fulfilment is a prerequisite for the proper performance of the contract and on whose observance the patient may regularly rely); in this case liability is limited to the foreseeable damage typical of this type of contract.
  4. No specific treatment outcome or aesthetic result is owed (see Section 2). Liability for the professional performance of the treatment and proper informed consent remains unaffected.

9. Grounds for exclusion from treatment

  1. HairMedical may refuse or discontinue a planned treatment if:
    1. medical contraindications exist (e.g. acute infections, certain autoimmune diseases, unclear skin changes),
    2. the patient provides incomplete or false information about their health,
    3. the patient's state of health does not permit the treatment to be carried out safely,
    4. unrealistic expectations of success are evident that cannot be justified medically,
    5. the patient does not follow medical advice or instructions.

10. Vouchers

  1. Unless stated otherwise, HairMedical vouchers are valid for 24 months from the date of issue.
  2. A (partial) cash payout of the voucher value is excluded.
  3. HairMedical accepts no liability in the event of loss or theft of a voucher.

11. Data protection

  1. HairMedical processes the patient's personal data exclusively within the framework of the applicable data protection laws, in particular the GDPR.
  2. Medical data is used for carrying out and documenting the treatment and for organising appointments, and is treated confidentially.
  3. Data is passed on to third parties only where there is a legal obligation to do so or where the patient has given their express consent.

12. Right of withdrawal

  1. Treatment contracts are generally concluded in person at our practice premises; in this case there is no statutory right of withdrawal. If, exceptionally, a treatment contract is concluded exclusively by means of distance communication (e.g. telephone, e-mail, messenger, online booking), consumers are entitled to the statutory right of withdrawal under Sections 312g, 355 BGB, about which they will be informed separately. For services, the right of withdrawal expires once HairMedical has fully performed the service and only began performance after the patient gave their express consent and at the same time confirmed their knowledge that they lose their right of withdrawal upon full performance of the contract (Section 356 (4) BGB).
  2. Preparatory measures such as counselling sessions, medical history taking or appointment scheduling do not give rise to any right of withdrawal or refund.

13. Retention of title and product liability

  1. Used products (e.g. ampoules, sterile materials) cannot be exchanged.
  2. HairMedical accepts no liability for products that the patient has purchased and used independently (e.g. home care products, supplementary preparations).

14. Severability clause

  1. Should individual provisions of these T&Cs be or become invalid or unenforceable, the validity of the remaining provisions remains unaffected.
  2. The invalid or unenforceable provision shall be deemed replaced by one that comes closest to the economic purpose of the original provision.

15. Place of jurisdiction and applicable law

  1. The law of the Federal Republic of Germany applies.
  2. To the extent permitted by law, the place of jurisdiction for all disputes arising from the contractual relationship is Cologne.

16. Use of artificial intelligence

  1. The content of the HairMedical website (in particular texts, graphics and images) was partly created or edited with the help of artificial intelligence (AI) systems and subsequently reviewed editorially.
  2. This content is for general information purposes only. It does not constitute and does not replace medical advice, examination or diagnosis.
  3. Images created or edited with AI are illustrative in nature and do not constitute any assurance of a specific treatment result.
  4. Information, diagnosis and treatment are carried out exclusively by HairMedical's medical staff in a personal consultation. AI systems do not make medical decisions.